FAQ
Questions travellers ask us
Can't find your answer? Message us on WhatsApp; we reply day and night.
Is the price per person or per car?
Per car. Whether you are one traveller or four, an SUV from Noi Bai to the Old Quarter costs the same. Fuel, road tolls, parking and bottled water are included.
How do I find my driver at the airport?
Your driver waits just outside the arrivals exit holding a sign with your name. We send the driver's name, phone number and plate number on WhatsApp before you land, so you can call if you can't see them.
What if my flight is delayed?
Add your flight number when you book. We track it and adjust the pickup time. The first 60 minutes after landing are free; after that we may charge a small waiting fee, and we always ask first.
Do I have to pay in advance?
Most trips need no deposit: you pay the driver in cash (VND or USD) or by bank transfer. For long-distance trips and busy holidays we may ask for a small deposit to hold the car.
Can I cancel or change my booking?
Yes. Changes are free if a car is available. Cancellation is free up to 24 hours before pickup.
Do the drivers speak English?
Our drivers know the basics and use a translator app for longer conversations. Our team on WhatsApp speaks English and can help at any time during your trip.
Are child seats available?
Child seats on request (small surcharge). Tell us the child's age when you book.
Is there a night surcharge?
Pickups between 22:00–05:00 cost US$8 extra per car.
Can we stop along the way?
Short stops for photos, food or the toilet are free on city-to-city transfers. If you want a longer visit, ask for a day-trip price instead.
Need a car on a route not listed?
Send us where from, where to and the date. We reply with a fixed price, usually within 15 minutes.